About Nautilus Marine Insurance

At Nautilus Marine, we’ve got you covered.

Customer Testimonials

We value our customers, see what they have to say.

Complaints & Disputes

How can we assist if you disagree with any of our decisions

Travelguard

Travel Guard® 24/7 Emergency Assistance.

About Nautilus Marine Insurance

Nautilus is respected by the industry for its outstanding achievements in our history, our high standards of expertise and for the strength of security provided to our policyholders.

Between the senior executives there is more than 125 years experience in the marine industry. This combined experience has enabled Nautilus Insurance to develop a fresh approach to insuring pleasure craft and the industries that support and service recreational boating in Australia. Continually evolving, we shape product solutions to customer and our business partners needs.

We have developed market leading plain English policies which provide broad coverage for pleasure craft of all types, commercial pleasure craft and the wider boating industry. Our aim is to always be a market leading provider of insurance in Australia.

It’s at the time of a claim when policy holders really discover whether they have chosen the right company for their insurance. The efficiency of our claims service has the highest priority and our success in the insurance market is testament to that. We offer 24/7 support, backed by further expertise and support partners from our network of offices across Australia and New Zealand.

Customer Testimonials

“I made a claim on a Monday and by the following Monday my claim was formally confirmed. The experience with James, my claims officer, was both professional and helpful. Everything was carried out in an efficient and seamless manner”

Michael Lowe

“I should like to place on record my gratitude to you and the Nautilus team for the way in which you helped us recover from the lightning strike which badly damaged Nimrod and her electrics. It was a complex and demanding crisis for us, and I had been very anxious that we would end up with a seriously and chronically impaired boat, which might have reduced our safety and confidence in cruising…

….At the end of the day, Georgina and I are very happy with the outcome. We have a boat that we feel confident in, and electronics that are better than before.

So thank you to all of those concerned with our rehabilitation.”

David and Georgina

“As stated on the phone, I have had a 12 year relationship with Nautilus and in that time both the staff and the loss adjusters I have dealt with have been completely professional and a pleasure to deal with. I believe we will be with you for many years.

Thanks again”

Trev

“Thank you for the prompt and courteous resolution of my claim. I look forward to getting back on the water after the repairs.

Regards”

Blair

Complaints & Disputes

We do recognise at times misunderstandings and mistakes can happen, or meeting of expectations are not achieved. If this is the case, you may want to let us know or you may wish to make a complaint.

You can refer your feedback or complaint to NM Insurance by calling 1300 780 533 or email us at customerservice@nminsurance.com.au where you will receive a written response to your complaint within 15 business days, unless you agree to a longer timeframe.

Travelguard

Travel Guard® 24/7 Emergency Assistance.

Travel Guard is a worldwide team of highly skilled doctors and medical professionals who are available by telephone to assist our valued Australian boating insurance customers 24 hours a day with medical advice in the event of a medical emergency or any associated problem.

In the event of a medical emergency please call Travel Guard on 1300 597 593. A medical professional will assess your situation and guide you through the process of managing your medical emergency.

Depending on your specific needs Travel Guard can provide telephone advice on:

  • Medical emergencies whilst boating in Australia and overseas;*
  • Medical monitoring during medical care on-board;*
  • Arranging medical evacuation/transportation.*

*Note that the service is advice only and does not include costs of medical care and/or evacuation/transportation costs.

Our blue water cruising customers will also have the added “Peace of Mind” knowing that Travel Guard is with them as they embark on their journey of a life time exploring the world on-board their boat. Travel Guard can also provide up to date information including:

  • In depth travel health and safety information;
  • Travel information, including visa/passport requirements;
  • Email alerts providing travellers with the latest updates on emerging situations for their selected travel destination.**

**sign up via the Travel Guard website: www.aig.com/TravelAssistanceAustralia use policy number: nautilus to create your username.

 

That’s why at Nautilus Marine we can say “Enjoy The Moment – We’ve Got You Covered”