"I just want to give you some feedback in regards to the service I received with my insurance claim for my lost boat.
I received a phone call one or two days after lodging my claim, where he explained the process for completing the claim.
[The broker] took onboard that we are currently travelling around Australia, and without my boat our travels would be somewhat on hold. We are exploring the North West coast of Western Australia.
I expressed to [the broker] that I am an avid fishermen and needed my boat replaced urgently to continue our journey.
With this on board [the broker] was very helpful in all aspects throughout the claim process.
The customer service and understanding I received from [the broker] was exceptional. His communication skills were excellent and he always followed through with what he said he would do.
I want to take this time to write to you to thank [the broker] and Nautilus Insurance, as I am very happy with the final resolution.
I would also like to express that Nautilus Insurance has gained my confidence, appreciation and loyalty to further renew my vessels with your company in the future."
"The purpose of this email is simply to say thank you!
None of us had previously experienced the process of a Marine Insurance Claim before, and to end up with two claims in one year caused us considerable stress.
The assessor, treated us fairly, responded promptly and travelled some distance to complete the assessments. Further he was always available to provide feedback and advice re: what documentation was required.
Nautilus settled the claims promptly with a minimum of fuss. We would have no hesitation in recommending Nautilus for Marine Insurance."
"I should like to place on record my gratitude to you and the Nautilus team for the way in which you helped us recover from the lightning strike which badly damaged Nimrod and her electrics. It was a complex and demanding crisis for us, and I had been very anxious that we would end up with a seriously and chronically impaired boat, which might have reduced our safety and confidence in cruising...
....At the end of the day, Georgina and I are very happy with the outcome. We have a boat that we feel confident in, and electronics that are better than before.
So thankyou to all of those concerned with our rehabilitation."
David and Georgina
"This is a belated but sincere commendation for the manner in which the claim for damage to my 12 metre cruiser was handled by Nautilus Marine.
It has now been six months since ex tropical cyclone Oawald caused much damage to marine facilities and craft in the Wynnum Manly area.
The efficiency of your agency staff in handling my claim is to be highly praised. Indeed, repairs were approved in the shortest possible time and repairs completed before many other boat owners had even received acknowledgement from rival insurers.
Rest assured, I will recommend Nautilus Marine insurance to colleagues in the boating fraternity who seek high standards of service from their insurers."