Our Privacy Policy
We abide by the Federal Privacy Act and the National Privacy Principles (NPPs), which set out standards for the collection, use, disclosure and handling of personal information.
'Personal Information' means any information that can identify an individual.
'Our', 'Us' and 'We' refers to Nautilus Marine Insurance Agency Pty Ltd, ABN 34 100 633 038, of Level 1, 304 New St, Brighton, VIC 3186.
'You', ‘Your' and ‘Yourself' ‘refers to our customers and prospective customers. It also refers generally to users of our web site.
Our Privacy Policy applies to any personal information we collect, use or disclose after 21st July 2005 .
How and why we collect personal information
We collect personal information to be able to provide our services to you.
We collect personal information either directly from you or indirectly from third parties. For example, you may not only provide us with information on yourself for the purpose of obtaining our services but also on other individuals to be insured who you represent. We may obtain personal information from past insurers, witnesses to claims, and publicly available sources etc.
We also use this information to assist us in developing and identifying products and services that may interest our clients, conduct market or customer satisfaction research, develop, establish and administer alliances and other arrangements with other organisations in relation to the promotion, administration and use of our respective products and services.
How we use and disclose personal information
We do not use or disclose personal information for any purpose that is unrelated to the services we provide to you and that you would not reasonably expect us to do in the provision of these service (except with your consent).
We have a duty to maintain the confidentiality of your affairs, including your personal information. Our duty of confidentiality applies except where disclosure of your personal information is with your consent or we are compelled to do so by the law.
We may disclose your personal information to third parties who assist us or are involved in the provision of our services to you.
We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect, use or disclose it.
What we expect of you
When you provide us with personal information about other individuals, we rely on you to have made them aware that you will or may provide their information to us, the purposes we use it for, the types of third parties we disclose it to and how they can access it (as described in this document). If it is sensitive information we rely on you to have obtained their consent to the above. If you have not done either of these things, you must tell us before you provide the relevant information.
Security of your personal information
We endeavor to protect any personal information that we hold from misuse and loss, and to protect it from unauthorised access, modification and disclosure.
Transfer of information overseas
We may transfer your personal information overseas where it is necessary to provide our service to you.
Opting out
If we send you any information about services or products that you no longer wish to receive, or you do not want us to disclose your personal information to any other organisation (including related bodies corporate) you can opt out by contacting us directly.(Details below)
How to contact us
If you wish to gain access to your personal information, or you want us to correct or update it, or you have a complaint about a breach of your privacy, or any other query relating to our Privacy Policy, contact us directly during business hours at:
Telephone: 1300 780 533
Mail: Level 1, 304 New St, Brighton, VIC 3186
Fax: 03 9553 8876
E-Mail: customerservice@nautilusinsurance.com.au
We will respond to your query or complaint as soon as possible and will try to resolve any complaint within [5] working days. If this is not possible, we will contact you within that time to let you know how long we estimate that it will take to resolve your complaint.